Refund policy

RETURN AND REFUND POLICY

Because our sauces, seasonings, food products, and other consumable goods are perishable or food-safety-sensitive items, we do not accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact Henn House BBQ promptly at phil@hennhousebbq.com or (309) 315-4744. Include your order number and a description or photo of the issue when possible. We will review the situation and, when appropriate, provide a replacement or refund.

Catering orders, event deposits, pre-orders, and local pickup orders are governed by the terms shown in the written estimate, invoice, or order confirmation provided by Henn House BBQ. Those terms control if they differ from this policy.

Refunds that are approved will be issued to the original payment method. Processing time after approval may vary depending on the customer's bank or payment provider.

Questions about this policy may be sent to phil@hennhousebbq.com or directed to (309) 315-4744.